Citizens' Charter

  
   

 
  
VISION 
  “TO PRODUCE & MARKET, BEARINGS AND OTHER ENGINEERING COMPONENTS OF WORLD-CLASS EXCELLENCE THROUGH TOTAL PERFORMANCE LEADERSHIP.”  

MISSION
 
  • To establish ourselves as one of the world’s premier companies in the engineering field having strong international competitiveness
  • To achieve market leadership in India through ensuring customer satisfaction by supplying internationally competitive products and services
  • To achieve sustained growth in the earnings of the group on behalf of shareholders
  

BUSINESS TRANSACTED
  Business transacted by the company include
  • Manufacture and Sales of quality Ball Bearings, Taper Roller Bearings and Cylindrical Roller Bearings.
  

OUR CITIZENS / CLIENTS
  Our Clients / Customers are
  • OEMs like Tractor Manufacturers, Commercial Vehicles Manufacturers, Defence, Railways, etc.
  • Authorized dealers for our Bearings.
  • Customers from outside the country.
  

SERVICES PROVIDED:
 
  • Manufacture of Bearings with quality materials & good workmanship
  • Free replacement during the warranty period for any bearing found to be defective as per terms of the warranty policy.
  • Country wide dealership network
  • Sufficient supply of stocks with the dealer.
  • R&D wing for development of new bearings required by customers.
  

COMMITMENT
  We shall
  • Strive continuously to assure you of highest standard of service
  • Strive to attain international standards to become globally competitive.
  • Acknowledge all correspondence from you within a reasonable time of its receipt
  • Adhere to the delivery schedules committed by us to you
  • Strictly adhere to the standards, specifications stipulated in ISO-9001-2000
  • Always maintain the highest ethical standards in all our endeavors, business and economic activities
  • Always strive to achieve economy in all our products and services without compromising the quality standards
  • Always remain competitive through continuous improvement in our technology
  • Always be honest and transparent and would like to be seen as honest.
  • Implement all the policies and directives of Central Vigilance Commission.
  

GRIEVANCE REDRESS MECHANISM
  In case of any enquiries, clarification or grievances in connection with performance of our products, the OEMs / Dealers are entitled to
  • Approach the nearest Regional Sales Office of HMT Bearings Limited for redress. The addresses of the regional offices are given in enclosure.
  • If not satisfied, please approach the Marketing Department situated at HMT Bearings Ltd., Moula Ali, Hyderabad-500 040 for redress of the grievance.
  • In case the customer is still not able to get his grievance redressed at the above places, he may directly write to:

The Managing Director
HMT Bearings Limited
Moula Ali , Hyderabad - 500 040
Phone : (040) 27242237
Fax : (040) 27242737
Email : bearings@hmtindia.com
         : hmtbrg.hyd@sril.net

  

OUR EXPECTATIONS FROM CITIZENS:
 
  • Total transparency and honesty in financial dealings and all other transactions.
  • Be prompt & reasonable and extend your cooperation in our endeavour.
  • Stock sufficient bearings and ensure genuine bearings usage all times.
  

Enclosure
 

LIST OF REGIONAL OFFICES

Regional Sales Office

Address

Contact Person

Telephone

STD Code

Office

Fax

Kolkata

31, Chowringhee Road Kolkata - 700 016

Mr.P.K.Das

033

22263048

22177477

Chennai

III Floor Prestige Point, No.33, Haddows Road Chennai - 600 006

Mr.T.Venkat Reddy

044

28265619

28280290

Mumbai

9/9A, N.S.Patkar Marg Mumbai - 400 036

Mohd.Liaquat Ali Mohiuddin

022

23808028

23805446

New Delhi

Bharat Yuvak Bhavan No 1, Jaisingh Road New Delhi - 110 001

Mr.P.V.Rao

011

23345803

23340552

Bangalore

HMT Bhavan, 59, Bellary Road, Bangalore - 560 032

Mr K V Prakash Kumar

080

3339131

3339111