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Charter is declaration of our Vision & Mission, commitment in
delivering quality products & services in order to add value
to the operations of our clients, maintain Total Quality in our
processes, achieve excellence in the customer relationship, to
meet their expectations and to manage the business on commercial
lines in the most fair, honest, ethical and transparent manner for
the benefit of the Customers who are our partners in progress. |
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| VISION |
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TO BE
THE MAJOR VEHICLE FOR INDIA’S GLOBALISATION EFFORTS BY SUPPLY OF
COMPETITIVE PRODUCTS AND SERVICES TO GLOBAL STANDARDS. |
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| MISSION |
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- To satisfy the
interest of all the Stakeholders through planned growth in
accordance with Road Map for growth
- Be a
market-driven company and continually strive to ensure
stakeholder value and satisfaction by pursuing excellence.
- Provide shared
infrastructure and services for business development,
marketing and customer support to HMT’s subsidiaries.
- Market
globally products and services from quality-conscious Indian
and overseas companies.
- As a good
corporate citizen, be a proactive, integral and responsible
member of the communities and environment in which we operate
- Offer quality
products/services at competitive prices to the clients.
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| BUSINESS
TRANSACTED |
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- International
marketing of products from the subsidiaries of HMT Limited,
viz., HMT Machine Tools Limited, HMT Watches Limited, HMT
Bearings Limited as well as from other Indian reputed
manufacturers.
- Setting up of
engineering projects abroad for manufacturing
- Technical
services for engineering projects
- Training in
development of technical & entrepreneurial skills and
agriculture.
- Importing of
quality engineering goods, for HMT’s Manufacturing units and
other Indian Engineering Industries.
Our Business
portfolio covers
- Machine Tools
for metal cutting & metal forming, plastic processing, die
casting and printing machinery
- Watches,
movements and movement components
- Tractors,
trailers and implements
- Projects &
Services
- Machined
components, forgings, castings and engineering equipment
- Imports of
engineering goods
The products
exported are serviced through a network of agents details of which
are provided in Company’s website http://www.hmti.com
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| OUR
CITIZENS |
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We
serve the recipients of our technical services through our network
of agents. Our citizens are
- Agents for
Machine Tools, Tractors and Projects
- Distributors
for our range of watches
- Our Clients
and end users of our machine tools
- Farmers/
organisations who use our tractors
- Governments/Ministries
purchasing products directly from HMT(I)
- Governments/organisations
for whom HMT(I) has set up projects
- Students who
pass out of the institutions set up by HMT(I)
- Individuals
who use our range of watches
- Watch
manufacturers who use our movements and movement components
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| STATEMENT
OF SERVICES PROVIDED |
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Customer
delight is our objective. It is towards this objective that HMT(I)
today is an ISO 9001-2000 company to serve its clients better
- Our products
are built with high standards of design, manufacture and
quality control at HMT’s manufacturing
units
- Impart
necessary training to the users wherever requested for
effective usage of the products
- Provide
adequate after sales service during the warranty period and
thereafter
- Train the
technical personnel with our Agents
- Provide
adequate operation and service manuals
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| COMMITMENT |
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We shall
- Strive
continuously to assure you of highest standard of service
- Strive to
attain international standards to become globally competitive.
- Acknowledge
all correspondence from you within a reasonable time of its
receipt with absolute integrity and dedication
- Adhere to the
delivery schedules committed by us to you
- Always
maintain the highest ethical standards in all our endeavors,
business and economic activities
- Always strive
to achieve economy in all our products and services without
compromising the quality standards
- Always be
honest and transparent and would like to be seen as honest.
- Implement all
the policies and directives of Central Vigilance Commission.
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| OUR
EXPECTATIONS |
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We
expect you to
- Be fair,
honest and transparent in dealings.
- Extend your
cooperation in all our endeavor
- Provide us
detailed specifications
- Acquaint with
the systems and maintenance procedures and product
performances criterion to use the products/services offered by
us effectively
- Indicate
realistic schedule and make prompt payment
- Comply with
the service instructions and timely Maintenance procedures
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