• To establish ourselves as one of the world’s premier companies in the engineering field having global competitiveness.
• To maintain market leadership in India through total customer satisfaction

• Quality Products and Services.
• Cost effective solutions to the customer.
• Efficient after-sales-service through our Regional / Zonal offices.
• Supply of spares required within a reasonable time.
• Training to train the customer / his representatives on the utilization & maintenance of the product.

• Strive continuously to assure you of highest standard of service
• Strive to attain international standards to become globally competitive.
• Acknowledge all correspondence from you within a reasonable time of its receipt
• Adhere to the delivery schedules committed by us to you
• Strictly adhere to the standards, specifications stipulated in ISO-9001
• Always maintain the highest ethical standards in all our endeavors, business and economic activities
• Always strive to achieve economy in all our products and services without compromising the quality standards
• Always remain competitive through continuous improvement in our technology
• Always be honest and transparent and would like to be seen as honest.
• Implement all the policies and directives of Central Vigilance Commission.

• Be prompt and reasonable.
• Extend your cooperation in our entire endeavour.
• Be fair, honest and transparent in dealings.
• Provide detailed specifications.
• Comply with the Service / Maintenance instructions and regular preventive maintenance schedule.
• We shall work together to achieve the product to your satisfaction.

• Complaints received are attended to immediately.
• The customer can approach any of the Zonal / Regional office with the complaint / grievance.
• In case the customer does not get satisfactory response from the Zonal / Regional office, he can write to :

The General Manager
Marketing & Customer Services
HMT Machine Tools Limited,
59, Bellary Road,
Bangalore - 560 032.
Phone : (080) 3338847
Fax : (080) 3337800
Email : machinetools@hmtindia.com
         : gmm@hmtmachinetools.com