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The
Citizen Charter is our continued commitment towards Business
growth in development of Precision, Timing, and fashion related
products with our prime concern on consumer being treated as
most important visitor in our premises. Our intention is to
develop need-based establishment of products as a component of
many peoples every day lifestyle to the extent of time related
horizons. To achieve market leadership utilizing its
manufacturing facilities / operations to produce fashionable
reliable and durable lifestyle products demanded by society of
diversified regions with changing times while continue to grow
with community both globally and locally
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| VISION |
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Be
a market leader in all our products and services
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Be
a market driven company by technological and process
innovations
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To
provide quality products at competitive price for addressing
national and International markets
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To
pursue sound and ethical business practices for the benefit of
the customers and the stake holders
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| MISSION |
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As
a good corporate citizen, be a proactive, integral and
responsible member of the community and environment in which
we operate.
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Promote
the interest of the stake holders through planned business
growth
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To
develop and retain human skills necessary for Corporate growth
and performance excellence
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To
improve and sustain the quality of work life for employees
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To
provide value for money products to customers in order to
achieve customer delight
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WATCHES’ evolution driven by |
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| COMMITMENT: |
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Perform,
Deliver and get Rewarded
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Good
relationship with customer
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Total
integrity and dedication towards business goals
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Products
with greater value to customer by innovation
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To
envisage continuous business growth taking care of stake
holders interest
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| QUALITY
OF PRODUCTS / SERVICES: |
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Provide
quality products at globally competitive price
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Aesthetically
designed products with reliability and durability
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To
render prompt and time bound service
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To
ensure availability of genuine spares
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To
widen our product & service availability through Dealer
network in every Region
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| EXPECTATION: |
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Be
fair, honest and transparent in all transactions
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To
be cordial in solving problems
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To
transact with company authorised dealers
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Loyalty
in implementation of marketing policy in our business interest
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Affirm
mutual trust in commitments
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Extended
your co-operation in all our endeavours
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Adhere
to time and delivery schedules with quality components
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| GRIEVANCE
REDRESSAL |
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Shall
keep Our Complaint and Grievance Machinery open and receptive
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To
reach the customers we have 5 Regional Offices apart from
Branch offices
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The
Customers can approach any branch/regional office with the
complaint /grievances.
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In
case he is not satisfied with the response from
branch/regional office he is free to write to:
The
Grievance Officer or The General Manager (Mktg),
HMT Watches Ltd,
4th Floor, No.59, Bellary Road,
Bangalore-560032
which
shall be redressed within 30 days examining the genuineness of
each case. He can also Email to jhrm@hmtwatches.com
for further action.
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| TRANSPARENCY
IN BUSINESS |
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To
be reasonable and fair in all our Business transactions
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Adhere
to transparent business operations
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Adopt
systems and procedures which leave no scope for corrupt
practices
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Maintain
absolute confidentiality of information/complaints
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Shall
implement all policies and directives of Central Vigilance
Commission
All
customers are requested to keep us informed of their experiences
about the services rendered by us and feel free to comment on this
charter.
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Note:
Information given in this charter is subject to
change/revision not to be considered as a legal document creating
rights and obligations; it is for promoting better understanding
between Customer and HMT.
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